Last updated: May 2026
Welcome to the YERMED online store. We value the privacy and security of our customers’ personal data and are committed to ensuring its proper protection. This Privacy Policy defines what types of data may be collected, the purposes for which such data is used, and the measures implemented to safeguard it. By accessing or using the YERMED website, you acknowledge that you have read and understood this Privacy Policy.
1. Data Controller
YERMED acts as the data controller for the processing of personal data collected through the website and related services.
For privacy-related inquiries, users may contact us using the contact information published on the website.
2. Personal Data We Collect
We may collect and process the following categories of personal data:
Identification Information
· Full name
· Billing and shipping address
· Telephone number
· Email address
Transaction Information
· Order history
· Payment and billing details
· Delivery information
Technical Information
· IP address
· Browser type and version
· Device identifiers
· Operating system
· Website usage data
· Cookie identifiers
Marketing and Communication Data
· Preferences regarding marketing communications
· Customer support correspondence
3. Legal Bases for Processing
We process personal data only where a lawful basis exists, including:
· Performance of a contract
· Compliance with legal obligations
· Legitimate business interests
· User consent, where required
· Protection against fraud, abuse, or unauthorized activity
4. Purposes of Processing
Personal data may be processed for the following purposes:
· Order processing and fulfillment
· Customer support and communication
· Payment verification and fraud prevention
· Delivery coordination
· Website administration and security
· Analytics and performance monitoring
· Marketing communications, where permitted by law
· Compliance with legal and regulatory obligations
5. Cookies and Tracking Technologies
YERMED may use cookies and similar technologies to:
· Ensure website functionality
· Store user preferences
· Analyze website traffic and performance
· Improve advertising effectiveness
Where legally required, cookie consent will be requested before non-essential cookies are activated.
Users may manage cookie preferences through browser settings or cookie management tools available on the website.
6. Third-Party Services
We may share limited personal data with trusted third-party service providers, including:
· Payment processors
· Shipping and logistics providers
· Website analytics providers
· Advertising and marketing platforms
· Hosting and IT infrastructure providers
Such third parties process data only for authorized purposes and in accordance with contractual confidentiality and data protection obligations.
7. International Data Transfers
Where personal data is transferred outside the European Economic Area (EEA), YERMED will implement appropriate safeguards in accordance with applicable data protection legislation, including standard contractual clauses or equivalent legal mechanisms.
8. Data Retention
Personal data is retained only for as long as necessary to:
· Fulfill contractual obligations
· Comply with legal, accounting, and tax requirements
· Resolve disputes
· Enforce legal agreements
Retention periods may vary depending on the nature of the data and applicable legal obligations.
9. User Rights
Subject to applicable law, users may have the following rights:
· Right of access
· Right to rectification
· Right to erasure (“right to be forgotten”)
· Right to restriction of processing
· Right to data portability
· Right to object to processing
· Right to withdraw consent at any time
· Right to lodge a complaint with a supervisory authority
Requests may be submitted using the contact information provided on the website.
10. Data Security
We implement reasonable administrative, technical, and organizational security measures designed to protect personal data against unauthorized access, disclosure, alteration, loss, or destruction.
However, no method of electronic transmission or storage can be guaranteed to be completely secure.
11. Children’s Privacy
YERMED services are not intended for individuals under the age permitted by applicable law. We do not knowingly collect personal data from minors without appropriate legal authorization.
12. Changes to This Policy
YERMED reserves the right to amend or update this Privacy Policy at any time. Updated versions become effective upon publication on the website.
Users are encouraged to review this policy periodically.
TERMS & CONDITIONS
1. Acceptance of Terms
By accessing or using the YERMED website, users agree to be legally bound by these Terms & Conditions and all applicable laws and regulations.
2. Product Information
YERMED endeavors to ensure the accuracy of product descriptions, pricing, availability, and images. However, errors, inaccuracies, or omissions may occasionally occur.
YERMED reserves the right to correct such errors without prior notice.
3. Orders
All orders are subject to acceptance and availability.
YERMED reserves the right to:
· Refuse or cancel orders
· Limit purchase quantities
· Request additional verification information
· Suspend transactions suspected of fraud or misuse
4. Pricing and Payments
Prices displayed on the website are subject to change without prior notice.
Users are responsible for ensuring that payment information submitted is accurate and authorized.
5. Intellectual Property
All website content, including text, graphics, logos, trademarks, product descriptions, software, and visual materials, constitutes the intellectual property of YERMED or its licensors and is protected under applicable intellectual property laws.
Unauthorized reproduction, distribution, or commercial use is prohibited.
6. Limitation of Liability
To the maximum extent permitted by law, YERMED shall not be liable for:
· Indirect or consequential damages
· Loss of profits or business interruption
· Technical failures or website downtime
· Third-party service interruptions
· Delays beyond reasonable control
Use of the website and products is at the user’s own risk.
7. Governing Law
These Terms & Conditions shall be governed and interpreted in accordance with the laws applicable in the Republic of Armenia, unless otherwise required by mandatory consumer protection legislation.
RETURN & REFUND POLICY
Returns and refunds are governed by applicable consumer protection laws.
Certain categories of products, including sterile, hygienic, medical-use, or sealed items, may not be eligible for return once opened, used, or damaged after delivery, except where required by law.
Refunds, where approved, will be processed using the original payment method unless otherwise agreed.
Customers must notify YERMED within a reasonable timeframe regarding defective, damaged, or incorrect products.
SHIPPING POLICY
YERMED provides shipping within Armenia and, where available, internationally.
Delivery times are estimates only and may vary due to customs procedures, logistics delays, force majeure events, or third-party carrier issues.
YERMED shall not be liable for delays caused by circumstances beyond its reasonable control.
Shipping fees and applicable taxes are calculated during checkout.
MEDICAL DISCLAIMER
The information provided on the YERMED website is intended solely for general informational purposes and does not constitute medical advice, diagnosis, treatment, or professional healthcare recommendations.
Users should always consult qualified healthcare professionals before using medical devices, instruments, or healthcare-related products.
YERMED does not guarantee that information published on the website is complete, accurate, or suitable for any specific medical purpose.
The use of the medical product remains the sole responsibility of the user and/or a licensed healthcare professional or qualified professional.